At Voxy88, your privacy is more than a legal obligation – it is our commitment. We value the trust you place in us when sharing your personal information, and we take full responsibility for protecting it.
All data encrypted with bank-grade protection
Your data is never sold to third parties
Compliant with the Personal Data Protection Act 2010
Access, amend, or delete your data at any time
Voxy88 ("we", "the platform") is committed to protecting the privacy and personal information of every member and user in Malaysia. This Privacy Policy sets out in detail how we collect, store, use, disclose and protect your personal data when you use our sports betting platform, online casino, lottery and other services we offer.
This Policy applies to all users who access or use the Voxy88 platform via our website, mobile app or any other associated channel. It also covers information you share with us through registration forms, deposits made using Touch 'n Go eWallet, GrabPay, DuitNow or FPX, sports betting activity, interactions with our customer support team, and all written communications between you and Voxy88.
Voxy88 operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable data protection regulations. We take this responsibility very seriously and have strict internal procedures in place to keep your data secure at all times.
📌 Scope of this Policy: This Privacy Policy applies solely to Voxy88 and the platforms it directly operates. It does not apply to any third-party websites or services you may access via links within our platform.
In operating our services, Voxy88 collects various types of information from members. We only collect data that is genuinely necessary for clearly stated, legitimate purposes.
| Data Category | Example Information | Collected? |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | ✓ Yes |
| Contact Data | Malaysian phone number, email address | ✓ Yes |
| Financial Data | Payment methods (TnG, GrabPay, FPX), RM transaction records | ✓ Yes |
| Technical Data | IP address, device type, browser, operating system | ✓ Yes |
| Usage Data | Betting history, games played, session duration | ✓ Yes |
| Communication Data | CS conversation records, emails, complaints submitted | ✓ Yes |
| Bank Account Number | Full account number for betting | ✗ No |
| Full Password | Passwords are stored in hashed form only | ✗ Plain text |
How Voxy88 collects data:
Voxy88 uses the data collected solely for lawful, necessary, and relevant purposes in connection with providing our services to you. The specific purposes for which your data is used are as follows:
Voxy88 not use your data to make automated decisions that materially affect your rights without human review. Any significant decisions relating to your account will involve a manual review by our team.
Voxy88 never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, in limited situations outlined below, we may share your data with certain parties:
All third parties with whom we share data are bound by confidentiality and data protection obligations that are equivalent to, or stricter than, Voxy88's own standards.
Voxy88 invests seriously in security technologies and procedures to ensure your personal data is always protected against unauthorised access, modification, disclosure, or destruction.
Security layers implemented by Voxy88:
🔐 Important note: While Voxy88 implements best-in-class security measures, no system is 100% secure. You are also responsible for safeguarding your own Voxy88 account password and login credentials.
Voxy88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser's preferences. However, disabling essential cookies may affect the functionality of the Voxy88 platform. For guidance on managing cookies, refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you. Voxy88 is committed to respecting and facilitating the exercise of all these rights:
Request a copy of all personal data we hold about you within 21 business days.
Request corrections to inaccurate or incomplete data via your profile settings or Voxy88 CS.
Request data deletion in certain circumstances – subject to legal data retention obligations.
Request restriction of your data processing in situations provided for under the law.
Receive your data in a machine-readable format for transfer to another provider.
Object to the use of your data for direct marketing purposes at any time, without conditions.
To exercise any of the rights above, contact the Voxy88 privacy team by email at support@voxy88.ws or via the platform's live chat. We will process your request within 21 business days.
In the course of operating the Voxy88 platform, your personal data may be stored or processed outside Malaysia — for example, on cloud servers located in other countries. Any such transfer is carried out only where equivalent protections to Malaysia's PDPA standards are in place at the destination.
Steps Voxy88 takes for cross-border data transfers:
Voxy88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service delivery |
| RM transaction records | 7 years after the transaction | LHDN statutory obligations |
| KYC/verification records | 5 years after account closure | AML requirements |
| CS communication logs | 3 years | Complaint resolution |
| Technical/log data | 90 days | Security & troubleshooting |
| Marketing data | Until unsubscribed | Consent-based |
The Voxy88 platform is strictly prohibited for individuals under the age of 18. We do not knowingly collect, store or process any personal data from children or minors.
Voxy88 enforces strict age verification procedures during account registration. Should we discover that personal data has been inadvertently collected from a minor, we will promptly delete that data and close the associated account, with no refund issued to the original payment method.
If you are a parent or guardian who suspects that your child under the age of 18 has registered a Voxy88 account, please contact us immediately at support@voxy88.ws so that we can take immediate action.
Voxy88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements. When significant changes occur, we will notify members via:
The "Last Updated" date at the top of this document will be revised whenever an amendment is made. We encourage you to review this Privacy Policy periodically. Your continued use of the Voxy88 platform following any amendments constitutes acceptance of the updated terms.
For any enquiries, requests, or complaints regarding this Privacy Policy or the way Voxy88 handles your personal data, please contact our Data Privacy Officer. We are committed to responding to all privacy enquiries within 5 business days.
✅ This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the Voxy88 Privacy Policy. The latest version is always accessible on this page.
We don't just comply with the law — we go beyond the minimum requirements, because we believe your privacy is a fundamental right that deserves to be respected.
The Voxy88 platform uses the same 256-bit SSL/TLS encryption employed by leading Malaysian banks such as Maybank and CIMB. Your data is fully protected both in transit and at rest.
Voxy88 has never sold, rented, or traded members' personal data to advertisers, marketers, or any third party for commercial purposes — and never will. This is our absolute commitment.
All data handling practices at Voxy88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular audits to ensure ongoing compliance with all applicable regulations.
Through your Voxy88 account settings, you can update your personal information, manage communication preferences, request a copy of your data, or submit a data deletion request at any time.
Voxy88 clearly explains what data is collected, why it is collected, and how long it is retained — in plain, easy-to-understand language, not confusing legal jargon.
The Voxy88 Data Privacy Officer team is ready to answer any privacy-related enquiries in Bahasa Melayu. Reach us via live chat or email – we will respond within 5 business days.
You now have a full understanding of how Voxy88 protects your privacy. Register today and enjoy thousands of sports matches, live casino, lottery, and more — with the assurance that your personal data is always safe and respected.